application. "Our management team uses the dashboard to check on such things as how many new case referrals we've received in a given day, week, or month," she said. "They can then drill down and see which nurses were assigned to each referral, and how many hours each of them worked." Information like this can help ISYS understand whether it needs to hire more nurses for a particular city or geographic region, or whether certain nurses are being stretched too thin with too many cases. "It would have been very difficult to calculate these things using our old manual system," Campos said. Questions 1. ISYS nurses enter personal, health-related data from the field, often with smartphones. What types of security and privacy issues do you think this raise? How could iS's address those issues? 2. To gain a future benefit (saving time and money while reducing errors), ISYS had to make a very expensive investment. When would such an upfront investment not have been advisable? 3. Do you know of any business situation you've encountered that could benefit from a cloud-based solution? From an integrated solution? Describe the current problems you see and the expected benefits. Case 2 H Co-founded by Reed Hastings and Marc Randolph, Netflix launched in 1997 as an online DVD-rental growing pains along the way