Apply the information shared in this video to your organization -- not what EPCOR does but how EBCOR utilizes technology in the customer service arena.  What is similar between your organization (or an organization you are familiar with) and this video?  What could you apply to your organization that you are not currently doing?  For the sake of this discussion, share the organization you are referring to during your response.

https://www.youtube.com/watch?v=eriXyFzHhuo