Question: Over the last 6 months, you have received numerous complaints from guests and staff that the property management computer system (PMS) is slow, crashes
Question:
Over the last 6 months, you have received numerous complaints from guests and staff that the property management computer system (PMS) is slow, crashes regularly, causes long check-in lines, and loses reservations.
a) Using the Five-Step Model of Decision Making, outline the decision-making steps for handling this problem. ->
*Five-Step Model of Decision Making:
1. Define the problem 2. Identify and weigh decision criteria 3. Generate alternatives 4. Rate alternatives 5. Choose, implement, and evaluate the decision
Step by Step Solution
There are 3 Steps involved in it
Step: 1
The processes of decisionmaking that help to address the PMS issues The PMS in the hospitality industry should be properly functioning otherwise it has a negative impact on the businesss operations an...
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Step: 2
Step: 3
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Authors: Fred david
13th Edition
9780136120988, 136120997, 136120989, 978-0136120995
