Question:

Over the last 6 months, you have received numerous complaints from guests and staff that the property management computer system (PMS) is slow, crashes regularly, causes long check-in lines, and loses reservations.

a) Using the Five-Step Model of Decision Making, outline the decision-making steps for handling this problem. ->

*Five-Step Model of Decision Making:

1. Define the problem 2. Identify and weigh decision criteria 3. Generate alternatives 4. Rate alternatives 5. Choose, implement, and evaluate the decision