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Apply your knowledge of QFD to a situation in your organization and discuss how this can be used to improve customer satisfaction in your situation.

Apply your knowledge of QFD to a situation in your organization and discuss how this can be used to improve customer satisfaction in your situation. Also, consider how this relates to the cost of quality and discuss at least one of the four types of quality costs as it relates to your example of QFD. What would you recommend to improve this situation? If you have an example of a success, you may provide this instead, including the cost of quality and QFD.

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