Ariel is feeling overworked. When he arrives at 7.30am to start his shift, he has to complete tasks not completed by the evening staff. This then means that his duties are not finished by the time clients start arriving at 8am. He is concerned that he looks disorganised and stressed when the clients arrive. When he thinks about it, he realises that for the past two weeks there have been several casual staff working the late shift. In Ariel's situation, the late staff were not completing all their tasks. He reported the situation to the supervisor. The supervisor realised that Ariel's concern was validthe problem was due to the fact that the staff members on the late shift are casual staff. Perhaps the casual staff weren't fully aware of the duties expected of them or perhaps the implications in not completing the expected duties don't concern them. Their attitude may be that they are only a casual and who cares about the early morning staff. There will be times when the completion of our work tasks does not complement those of others, but as long as you are aware of the implications of this you will be better informed and prepared for the consequences.

In your presentation you must address these issues as well as other issues that you may identify:

• How to plan work to manage resources, time and priorities
• How to provide feedback to team members to encourage, value and reward individual and team efforts, and contributions
• How to support team to identify and resolve problems that impede its performance
• Identify ethical issues
• How to plan work to manage resources, time and priorities