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Arrivals at a service counter are considered Poisson with an average time of 10 minutes between arrivals.The length of service is assumed to be distributed

Arrivals at a service counter are considered Poisson with an average time of 10 minutes between arrivals.The length of service is assumed to be distributed exponentially with a mean of 3 minutes

i)Calculate the utilization of the counter.

ii) What is the average time spent in the system?

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