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Artical :Cross-Selling Stumbles at UMM Bank Indonesia Question:1) What are the pros and cons of extending the free consultation period to 30 days? 2) Are

Artical :Cross-Selling Stumbles at UMM Bank Indonesia

Question:1) What are the pros and cons of extending the "free consultation period" to 30 days?

2) Are the delays due to insufficient staffing levels? (Support your answer with evidence from the case.)

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