Artificial intelligence has proven to be successful in a variety of industries and still sparks excitement among businesses. Even though there are numerous examples of AI bringing benefits to many sectors, it seems like its still feared in healthcare. On one hand, theres a fear of machine error and data privacy concerns, on the other would patients be willing to see AI as an element of healthcare services?

Question:

A chatbot (derived from chat robot) is a computer program that simulates human conversation, either via voice or text communication. Organisations use chatbots to engage with customers alongside the classic customer service channels of phone, email, and social media. Report on any FIVE (5) ways chatbots could be used in the medical field.