As a director of operation ,what decision can Data Mining in the context of predictive analytics & Big Data, as a competitive strategy As a director of operation CRM as a source of sustaining competitive advantage As a director of operation Hardware & Software in terms of disaster recovery & business process continuity (BPC) As a director of operation Enterprise Resource Planning (ERP) in terms of sustaining a cross-functional organization As a director of operation Telecommunications in terms of using networks & social media to compete on the global stage As a director of operation Systems implemented to mitigate the effects of risk on information security and the ethical use of information As a director of operation Summary of how to integrate all of these systems