As a guide, when you compose the first of these two separate journal submissions you should address as many of the following general areas as possible:

• What is happening in your internship or workplace while working as a IT support helpdesk Level1 officer?
• How are you relating what you have learned in Module 1 ICT professionalism Ethics and Governance and what is happening in your workplace related to that?
• Reflect on the process of identifying the level of responsibility for SFIA Generic skills and ask yourself which factors did you consider in your assessment?
• How has the SFIA Generic skills activity contributed to your professional development?