Question
As a hospitality professional, you need to be aware of special needs, customs, and practices of various social and cultural groups of customers. Give examples
| As a hospitality professional, you need to be aware of special needs, customs, and practices of various social and cultural groups of customers. Give examples of things you may need to be aware of when serving the below customers. | ||
| Elderly customers | Tourists with limited English | |
| Modes of greeting, farewelling, and conversation | ||
| Body language and body gestures | ||
| Formality of language | ||
| Clothing |
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Strategic Management State Of The Field And Its Future
Authors: Irene M. Duhaime , Michael A. Hitt , Marjorie A. Lyles
1st Edition
0190090898, 978-0190090890
