As a manager for the public outreach department, you realize that the current system for managing outreach issues is outdated. You would like to have a new outreach system developed using the Cloudera platform to help manage big data. However, no one in the organization has the expertise. You will have to outsource the project to save on costs and avoid management problems. Two companies have sent in a bidone from Vancouver, Canada, and one from Mumbai, India. The bid from India was slightly lower than the bid from Canada.

• Define what is meant by outsourcing.
• Explain how one company's back room is another company's front room pertains to outsourcing. Use an example.