As a product and the process that produces it both mature, we would expect to move towards

a$.$ lower volume on the product$-$process matrix.

b$.$ off$-$diagonal position B$.$

c$.$ higher volume on the product$-$process matrix.

d$.$ off$-$diagonal position A$.$

$2-$KittyKorner makes a single cat tower$/$litterbox model. The Clump Tower is named after its preferred type of litter. The product is still trying to gain its footing, and sales have been poor, so it is made at extremely low volumes. Where does this process fall on the Hayes and Wheelwright product$-$process matrix?

a$.$ Off the diagonal position A

b$.$ Continuous flow

c$.$ Project

d$.$ Off the diagonal position B