As a production supervisor, Mr. Woo determines the number of output units which his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to convince them that he is confident that they can fulfill the schedule and motivate them that they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Mr. Woo checks the amount of output that the employees have completed and the number of units that have been rejected. 

a) Briefly explain which level of management Mr. Woo is holding. (5 marks) 

b) Discuss any FOUR (4) managerial skills that Mr. Woo is demonstrating for the above scenario. Support your answer with relevant justification (20 marks)