As a project manager for an online retailer, you meet with your company's head of customer service and are asked to improve the response time to customer email inquiries by $15$ percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end$-$of$-$quarter report that shows a $17$ percent improvement in response time after your templates were implemented. Which of the following is the project goal in this scenario?

Create email templates for responding to typical questions from customers

Improve the response time to customer email inquiries by $15$ percent

Meet with your company's head of customer service

Produce an end$-$of$-$quarter report that shows an improvement in response time