Question
As a researcher you wish to explore customers' perceptions of service quality at Pholong Private Health facility using a tool with the following attributes: convenience
As a researcher you wish to explore customers' perceptions of service quality at Pholong Private Health facility using a tool with the following attributes: convenience of the location, friendly health personnel, promptness of service delivery, cleanness of the facility, and value for money. Develop a Likert scale to accomplish the above task. [10 Marks]
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Introduction to Operations and Supply Chain Management
Authors: Cecil B. Bozarth, Robert B. Handfield
5th edition
134740602, 134740912, 9780134692869 , 978-0134740607
