Question
As a researcher you wish to explore customers' perceptions of service quality at Pholong Private Health facility using a tool with the following attributes: convenience
As a researcher you wish to explore customers' perceptions of service quality at Pholong Private Health facility using a tool with the following attributes: convenience of the location, friendly health personnel, promptness of service delivery, cleanness of the facility, and value for money. Develop a Likert scale to accomplish the above task.
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Introduction To Management Science
Authors: Bernard W. Taylor
13th Edition
0134730666, 978-0134730660
