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As a service employee, which strategy would be suitable when interacting with a customer exhibiting a rational behavioral style? Multiple choice question. Promptly correct invalid
As a service employee, which strategy would be suitable when interacting with a customer exhibiting a rational behavioral style? Multiple choice question. Promptly correct invalid customer comments. Share information on guarantees and support systems. Use closed-ended questions to speed closure. Talk about information as it comes to mind
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Principles Of General Management
Authors: John L.Colley Jr, Jacqueline L. Doyle, Robert D. Hardie, George W. Logan, Wallace Stettinius
1st Edition
0300117094, 978-0300117097
