As an IT support technician for a small business, a software development company called CITEMS, you wil be required to trouble shoot and repair both computers and operating systems Instructions in how to identify and resolve problems with the Windows operating system is provided in class. At least one virtual machine {VM} running a helpdesk system will be made available in class for your reference. Assessment 3 focuses on trouble shooting an operating system twice, once with a hardware PC and once with a VM, to identify and resolve problems with the operating system. 1. A PC with faulty hardware and operating system, with three errors, that will be supplied in class 2. A VM running a faulty Windows 10 installation, with 10 errors, that will be supplied in class. The maintenance report functions of the assessment are performed by completing: 1. Two problem resolution forms, one for the PC, one for the VM. 2. Feedback form. The supplied problem resolution form needs to be completed with both enough information and extra fields added as required for both the faulty PC and faulty VM. The problem resolution form will be discussed in class. You create your own feedback form to evaluate the problem-solving tasks, and the specification for this feedback form will be discussed in class. You will create your own document for the four parts of this assessment, the document needs to be logically structured in Parts A to D. The portfolio structure will be discussed in class. The following questions will assess your understanding of some key concepts necessary to successfully complete the tasks assigned to you. 1.) Explain two different processes that you can use to troubleshoot computer problems. 2.) The Lecturer will provide an overview of any safety constraints applicable to the physical PC before you begin. 3.) Examine the system that needs to be repaired, and document the computers details and specifications, and the issue that the user is having with the computer. 4.) Based on the issues identified in Question 2, find three fault finding tools that would help fix this issue. Pick one and explain why this would be the best to help fix this issue. 5.) Explain where you would get this fault-finding tool from, and either download or provide the location of the tool. 6.) Specify the priorities of the fixes you are applying to both the VM and the physical PC. 7.) Collect as much information as you can relevant to the issue held with the computer systems, conduct a risk analysis, as well as review the information in the help desk system 8.) Analyse the collected information and determine if there is a problem and what the nature of the problem is. Ensure you mention what the expected system functionality is against the problem. 9.) Determine the specific symptoms of the problem, either hardware, software or peripheral. Does the problem have to be referred to a third party? 10.) Identify what legislation, Health and Safety requirements, codes, regulations and standards would relate to your work when fixing this issue. 11.) Identify on how you can edit and improve upon the Problem Resolution form, then apply these changes. 12.) Determine how you will fix the computer and create a backup in case you need to rollback your changes. 13.) Test parts of the issue until you have isolated the problem. Test until errors are all fixed. 14.) Fix the issue that has been identified. Store and Dispose of used components. 15.) Create a list of possible causes that may be the reason for this issue. 16.) Test both the Physical host and the VM to ensure that the problems have been solved and record the results. 17.) Identify and implement preventative measures to support ongoing maintenance strategies. 18.) Complete the problem resolution forms and submit to your supervisor to be included in the knowledge base of computer issues.