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As CEO, you're concerned with some of the results on the accounting/finance (A/F) scorecard (exhibit 13.8). The cost and quality scores are excellent, but A/F

As CEO, you're concerned with some of the results on the accounting/finance (A/F) scorecard (exhibit 13.8). The cost and quality scores are excellent, but A/F worker satisfaction is low, and customer (both patients and other HCO units) satisfaction is worse. You've arranged a meeting with the CFO. What is key the "takeaway" you want convey

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