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As CEO, you're concerned with some of the results on the accounting/finance (A/F) scorecard (exhibit 13.8). The cost and quality scores are excellent, but A/F
As CEO, you're concerned with some of the results on the accounting/finance (A/F) scorecard (exhibit 13.8). The cost and quality scores are excellent, but A/F worker satisfaction is low, and customer (both patients and other HCO units) satisfaction is worse. You've arranged a meeting with the CFO. What is key the "takeaway" you want convey
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Operations Management Managing Global Supply Chains
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
1st edition
1506302935, 1506302939, 978-1506302935
