As part of your Flyer One cleaning service operations, you have a centralized call center that employs ~30 call center employees.Call center employees are located in Romeoville, IL, and help new and existing customers with cleaning service needs and questions / feedback. Unfortunately, it is well known throughout your organization that your call center has high costs (for the industry) and low customer satisfaction. In addition, it is also well known that your call center employees are unmotivated, with high absenteeism rates and low employee satisfaction scores.Knowing the issues being faced, you have asked the SVP overseeing the Call Center to identify key changes that need to be implemented. please answer the following questions with full explanation and citation.

• Review the leadership style of the call center leadership team and recommend a new leadership style going forward based on the concerns that have been identified. Please be clear as to why this is the best leadership style for the Flyer One call center.
• Educate your leadership team on the different sources of leader power and explain different tactics that leaders can use to influence others.