As part of your job as a legal administrative assistant, you are required to prepare records of disbursements to give to the accounting team each Friday. When you check a client file for monies spent on her behalf, you realise that a payment has been recorded twice. Your boss is currently out of the office so is unavailable to talk to about this. What will you do to help resolve the matter?

1. Read the scenario below and provide an explanation of the steps you would take to resolve the issue/s.