As per a published report..." In the late 1990s and early 2000s, Nokia was the global leader in mobile phones.

With the arrival of the Internet, other mobile companies started understanding how data, not voice, was the future of communication. Nokia didn't grasp the concept of software and kept focusing on hardware because the management feared to alienate current users if they changed too much." 

List and briefly explain 2 factors that might have been overlooked by the business(es), referred to in the case.