1. As quality engineer you are asked to organize the following cost items into the categories of Quality Cost (Prevention, Appraisal, Internal Failures and External Failures).Items that are not quality cost should be grouped into non-quality cost category

• Process capability evaluations
• Quality improvement team meetings
• Quality education and training
• Routine maintenance
• Code walkthrough
• Supplier Audit
• Incoming parts inspection
• In-process inspection
• Quality planning
• Final inspection
• Unit testing
• Design Review
• Scrap
• Rework
• Quality improvement projects
• Re-inspection
• Warranty claims
• Re-testing
• Downgrading products
• Revising drawings
• Processing customer complaints
• Customer returns
• Product recalls
• Software update
• Service level agreement penalties
• Customer change request
• New product release
• Product design
• User interface design
• Design to manufacture transfer
• Software upgrade
• System enhancement
• Software Integration
• Procurement
• Process reengineering
• Site installation
• Software integration
• Site survey
• Product redesign

2. As a member of a project team, you are assigned to create the project quality plan. Please list and describe each step that you will take to create the quality plan.

3. List what is required for an organization to be certified as Level 3 CMMi

4. Describe Deming's System of profound knowledge.

5. You have been assigned by your VP to conduct a benchmarking exchange. List and describe all the steps you will take to conduct this benchmarking exchange to completion.