As the accountant, Kunal is the person responsible for the administration of accounts payable $($AP$)$ for

Mario's coffee. The task has always taken up a lot of time and personal resources. He spends a lot of

time on the telephone with suppliers answering why their invoices have not been paid, asking for

duplicate copies of invoices, and solving problems with the invoices. As it is a manual AP process, there

are many errors, the process involves many different people, and there is difficulty communicating to

the various people ordering supplies without purchase order.

The Accounts Payable process at Mario's is supposed to work as follows: Invoices are received at the

company either by regular mail or email and were managed by Rosario Salazar, Services Coordinator.

There are $2$ types of invoices to be managed, on$-$going service contracts, and inventory and supplies.

On$-$going service contracts are paid immediately, whereas inventory and supply invoices require the

store manager's authorization to be paid. Rosario prints the digital on$-$going service invoices and

forwards them to Kunal for payment. Rosario scans invoices received by mail then emails the invoice to

the responsible store manager. The responsible manager confirms the details of the invoice, items

ordered, if the items are received, and confirms the pricing and full invoice amount. If correct, the

manager signs off by emailing a confirmation to Kunal referencing the Supplier, Invoice Number, and

Date to Kunal confirming the invoice may be paid. If there is a problem, the responsible manager

contacts the supplier, requests a correction to the invoice, and has them issue a new invoice.

To do

Analysis of the Accounts Payable process.

a$.$ Provide an analysis of the process.

i$.$ Do not provide a solution. Just describe the process

b$.$ Identify the key issues in the process.

c$.$ Using BPMN$,$ draw an $\text{'}$as$-$is$\text{'}$ diagram for the Accounts Payable

process.

i$.$ The process diagram must include the key stakeholder the

swim lane in the lane label, or annotation.