As the Credit Manager of Jackson Truckers. You have three credit controllers, one supervisor,

two debtors clerks and one filing clerk. There has been an increase in the DSO over the last

year. Motivate why morale is not where it should be in the company.

Discuss what action you will implement using the following headings:

1. Which primary function you undertake as the manager of this department to reduce the

DSO.

2. Which decisions will you make regarding your staff and their performance?

Compile a report to your Managing Director explaining the actions which you will take to remedy

the above.

Swift action must be taken to ensure that you have documentation to support your action which

you will take to fix the problem.

Supporting documentation