As the Director of Patient Experience of a hospital during the COVID-19 pandemic, Propose the main and alternative communication channels for your most important managerial point of shortages of PPE and describe how these two channels can support this issue. Identify one (1) internal stakeholder and one (1) external stakeholder that could be involved in your communication plan and explain their importance. From the perspective of the Director of Patient Experience, explain one lesson that can be learned from your communication plan and the importance of stakeholder communication involvement