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As the flight was delayed, the complainant requested Airline B to compensate her for 1 night s accommodation and a free upgrade to Business Class.

As the flight was delayed, the complainant requested Airline B to compensate her for 1 nights accommodation and a free upgrade to Business Class. The airline rejected her request, and only suggested the complainant to stay at the airport for 23 hours and take another flight, or pay $5,000 to keep her original flight. The complainant checked the companys terms and conditions and learnt that if a flight is delayed for 9 hours or more, the passenger should be entitled to CAD$1,000 as compensation. After unsuccessfully resolving the issue with Airline B, the complainant decided to lodge a complaint with the Council. After the Councils intervention, the airline eventually offered compensation and the complainant accepted the arrangement.
Apply any two individual choices of ethical theory that would prevent you in committing theidentified customers complaints identified in case 2(Q1). State clearly which complaintsare avoided and it is expected all complaints of case 2 should be addressed. (Note: Eachethical theory must address at least one complaint.)

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