As the HR analyst you received a complaint from the union representative that alleges a member of the company's management team violated the negotiated progressive discipline process when handling a recent HR incident. Develop 4-5 interview questions used in employee complaint resolution issues. i. Consider questions that would make the most efficient use of interview time. Consider the use of open-ended vs. closed questions. identify the key questions HR will ask in the investigation process. b. Offer an explanation about why the questions you chose will help you find out more about the complaint and assist you in the investigation process