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As the hurricane approaches, guests who have not yet arrived call to cancel their prepaid reservations at your hotel.May the hotel keep the guests' money

As the hurricane approaches, guests who have not yet arrived call to cancel their prepaid reservations at your hotel.May the hotel keep the guests' money or must it be refunded?

As the hurricane approaches, the airport closes and incoming guests are unable to reach the hotel.May the hotel keep the guests' money for prepaid reservations or must it be refunded?

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