As the manager of a local store selling a popular brand of smartphone, Ayesha is evaluating the employees who work with walk$-$in customers. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, the knowledge they exhibit when answering customer questions, and so forth. Ayesha is evaluating each of these employees in terms of their

task performance.

job performance.

citizenship behavior.

counterproductive behavior.

courtesy.