As the store manager of an independent bookstore for over $10$ years, you have formed relationships with customers and local organizations. New employees just began working at the bookstore a month ago, and they would like you to share your tips for implementing business communication strategies into everyday conversations with loyal customers.

What$$s $1$ business communication strategy that would assist in managing customer relationships in the local bookstore?

Why is this strategy pertinent to this business?

What tools could be used to maintain this strategy?