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As we Know the covid-19 affect the retail industry and it is an operational risk for companies like Walmart or Amazon. Could online shopping be

As we Know the covid-19 affect the retail industry and it is an operational risk for companies like Walmart or Amazon. Could online shopping be one of the hypothetical Key Risk Indicators could be used to provide a leading indicator of changing risk level? If it is ok, how to use bow-tie diagram to analysis?

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