As you continue to practice the psychological concepts you're learning in this course, you're honing the problem-solving and self and social awareness skills that will help you navigate social situations in your life and career. You're discovering how to apply these skills to understand the behaviors of others, improve your relationships, and make informed decisions based on reliable information.

And no matter what kind of situation you encounter at school, home, or work, you're learning how to recognize and manage your emotions so they don't get the best of you!

Now, it's time to practice the skills and concepts to help your friend Gloria navigate a difficult workplace situation.

Case Study and Questions

Gloria and Lakeisha are coworkers who are assigned to work on a project together. Lakeisha is very organized and wants them to do really well on this project. To help them get started, Lakeisha took some initiative and prepared a list of to-do items along with due dates. She even color-coded the list to indicate which partner will do each item and sends an email to Gloria with the to-do list. Lakeisha wants her partner to know that she's serious about their success.

Gloria is surprised by Lakeisha's to-do list and feels a bit uncomfortable because she feels like Lakeisha is micromanaging her. Gloria wants to do her part on the project but is feeling anxious because she doesn't know where she fits in, and it is making her worried about working on this project. She wonders how she can succeed on this project if Lakeisha is already the leader. When working for a previous employer, Gloria felt anxious about her ability to successfully complete a project and attempted to communicate her feelings with a coworker; however, her coworker didn't seem to understand Gloria's concerns and said that she should just ignore her feelings and get the work done.

As Gloria ponders having a conversation with Lakeisha, she starts to feel overwhelmed and thinks it might just be easier to be removed from the project. Using your problem solving and self and social awareness skills and what you have learned about personality traits and emotions, answer the questions below to help Gloria calm her anxiety and find a solution to her problem:

1. From Chapter 3 in the web text, what are the Big 5 personality traits?

2. Use one of the Big 5 personality traits to describe Gloria's personality.

3. Chapter 6 in the web text focused on emotions. Using what you learned, give advice to Gloria on how she can identify and regulate her own emotions so that she can stick with this project, and be successful.

4. If you were in this situation, how confident are you that you could successfully resolve a workplace conflict like the one that Gloria faced? What past experiences or knowledge influence your answer