ASSESSMENT BRIEF 3 Subject Code and Title BIZ104 Customer Experience Management Assessment Customer Experience Strategy: Recommendatic Individual/Group Individual Presentation Length 7 minutes +/- 10% (Maximum 10 slides) Learning Outcomes a) Compare and contrast the emerging cor and practices that shape the customer experience. b) Explore customer differentiation in servi delivery and identify customer's critical touchpoints that influence an organisati customer experience strategy c) Research a customer problem and deve appropriate customer experience d) Develop and communicate a customer experience strategy e) Analyse and apply tools to monitor and a customer experience strategy