Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Explain the Total Quality Management theory.

1. Explain the ISO:9001:2008 Standards and why an organisation may choose to adopt these standards.

1. Describe the Six Sigma methodology and its relationship to quality assurance.

1. Describe the cost benefit analysis and its role in quality assurance.

1. Describe the use of cause and effect diagrams for quality control.

1. Describe the purpose of a Quality Management Plan and how it is used as a project tool.

1. Outline the key role and at least four responsibilities of a project manager in relation to quality.

1. Explain the use of the Plan Do Check Act cycle as a continuous improvement method and each of the steps.

1. Explain the concept of benchmarking as a continuous improvement tool.

1. Explain two benefits of brainstorming as a continuous improvement tool.