Assignment $1$ Instructions

The purpose of this assignment is for you to begin applying Six Sigma and the DMAIC approach to process improvement.

Due to an unacceptable performance level, your team has been tasked with improving a production process.

Fortunately, there are current video recordings of the production process, and you will be able to use these in your

improvement project. At the end of these instructions, you will find your team$$s:

$$ Assigned product

$$ Voice of the Business

$$ Link to the process video

As you watch the video, make note of key process steps, including the potential indicators of the inputs, process

variables, and outputs of those steps as they relate to the improvement objectives. What might cause variability in the

process? Different operators, equipment, materials, environments, operating conditions, etc.?

The video will probably not have all the information that you need. You can conduct independent research and use your

judgment and experience to make reasonable assumptions about missing information. You can mark assumptions with

an $*$ or other mark, and note they are assumptions.

After observing the production process and considering the voice of the business, decide on an improvement objective.

Submit a Define phase project report with the following deliverables:

$$ A summary of the process, the improvement objective, and any other relevant information.

$$ Translation of VOB to Key Business Issue to Critical$-$to$-$Business Requirement to Critical$-$to$-$Process variable $($a

measurable process output indicator$).$

$$ A high$-$level SIPOC diagram $($yes$,$ must be a SIPOC diagram, and not just a high$-$level process flow$).$

$$ A project charter.

This is a technical engineering report. A professional deliverable is expected, for presentation as well as content. The

assignments should be as professional in appearance as if you were preparing reports at work or for publication. All

content $($figures$,$ tables, graphs, etc.$)$ must be discussed.

$$ Example: Do not simply copy & paste the SIPOC into your report. Discuss the purpose of the SIPOC, the results,

and how results will guide the project.

You are encouraged to conduct additional research about your product and how it$$s made; just be