assignment 1

This week identify a problem and identify a "Bright Spot"

When does the problem you're fighting not happen? I.e., when does your teenager not talk back? When have the two warring departments collaborated instead of feuding? When does your front-line employee show a "customer- service focus"?

assignment 2

Identify the "Critical Moves"

Make a list of 20 things you'd like to accomplish. Can you rank-order them?

What would be the most cost-effective way of making progress? Remember, you don't need to develop the complete battle plan, you just need to take a substantial step toward your final destination. Buying 1% milk didn't solve the diet problems of West Virginians, but it was a really important first step.