ASSIGNMENT $3$ SYD$118$S $2024$

DISCRETE EVENT MODEL TO SIMULATE BANK BRANCH OPERATION

Start ANYLOGIC software, go $$Help$>$Example models$>$Models from the Big Book of Simulation Modeling$,$ and open the model: Bank

What you need to do:

Run the model $($as supplied$)$ and observe customer service in a bank branch.

Introduce your own client$$s arrival rate $($use Table below to find your arrival rate according to last $4$ digits of your student number$)$

Take note of queue length and time customers spend in the bank for service at cashiers and at the ATM.

Now re$-$build the model. Increase the number of cashiers in Resource pool and run the model. Observe queue length and time customers spend in the bank for service at cashiers and at ATM.

Now re$-$build the model again. Add more ATMs in your model and run the model. Observe queue length and time customers spend in the bank for service at cashiers and at ATM.

Varying number of cashiers and number of ATMs, achieve the situation in your model when mean queue length for ATM and queue length for cashiers do not exceed $10$ clients.

Critically discuss the simulation results. Compare results of your simulations:

a$)$ with initial numbers of cashiers $(5)$ and ATMs $(1)$ as in original model

b$)$ your own number of cashiers and ATMs.

What conclusions can you derive? What is the best business decision you can advise in terms of customer$$s satisfaction and expenditure on cashier$$s salaries and new ATMs purchase and installation?

Table

Last $4$ digits of your student number Clients arrival rate,$1/$min

$0000-19991\mathrm{.}05$

$2000-39992\mathrm{.}25$

$4000-59992\mathrm{.}75$

$6000-79991\mathrm{.}25$

$8000-99990\mathrm{.}85$

Table: INDIVIDUAL DATA SET

Last $4$ digits of student

number Number of cashiers Number of ATMs

$0000-099941$

$1000-199942$

$2000-299952$

$3000-399953$

$4000-499931$

$5000-599932$

$6000-699921$

$7000-799922$

$8000-899923$

$9000-999924$

EXAMPLE: your student number is $2341234.$

Last $4$ digits: $1234$

You selection is data in Row $2$ :

$1000-199942$

Because $1000<1234<1999.$

If you combination of the number of cashiers and number of ATMs does not provide reasonable time of customer service in the bank branch, please develop your suggestions what can be changed in the bank to keep your customers satisfied.

Please prepare the assignment report as a full engineering report.

Take note of evaluation table provided on the title page.

Please use the supplied template as title page of your report!

Do not supply your report as PDF file but use Microsoft Word format!

ASSESSMENT $3$

SUBJECT: SYSTEMS DYNAMICS

CODE: SYD$118$S

Lecturer: PROF. A$.$ KOLESNIKOV

Date: xxxxxx

Student surname, initials: xxxxxx

Student number: xxxxxxxx

Engineering field: xxxxxxx

Item Description Mark max$/$given

$1.$ Introduction $10/$

$2.$ Methodology used and model operation test $20/$

$3.$ Discussion on model shortcomings and possible ways for improvement $30/$

$4.$ Recommendations, Conclusions $20/$

$5.$ Numbering, spelling and logic $10/$

$6.$ List of references. Links between text and references in the list $10/$

TOTAL: $100/$