Assignment: Case Study: Siti vs Zana (Question 1) Siti and her supervisor had just returned from a colleague's mother's funeral when she came to a note on her desk. "Siti, Encik Johan took your files on the Hulu Langat project from behind your table. Zana." Siti was upset as she felt that she was away for two hours and Zana should have sent her a message or called her to inform her of the matter. Siti felt that Zana was encroaching in her workspace. Kak Ziana, who sat next to her cubicle, told her Zana was crouching and searching under her desk to search for the wanted files. Siti had spread the files at a desk behind her to reorganize them. Siti felt she had to let Zana know that she is not happy with the situation. Siti then sent Zana a WhatsApp message. "You could have waited for me or messaged me. It is just courtesy." Siti then instantly received a reply from Zana. Zana was not done with Siti since Siti remained quiet and proceeded to bombard her WhatsApp with the following messages. "It is the order of the boss, I shall tell him that you have said the above." "If you have any grievances please say it to Encik Johan. I only follow orders. I also think you are rude to send me such message. I don't think I was rude, I left a note on your table." Siti remained quiet and carried on with the rest of her work. However, within one hour of receiving Zana's last Whatsapp message, Siti received an email from Zana, cc-ed to Encik Johan. Siti's superior, Encik Ghazali, was not cc-ed in the email. The email started with a heading in all caps. "PLEASE DON'T BE RUDE". Siti, I was surprised and upset to receive such an uncalled-for text message from you telling me that I should at least have waited or messaged you before taking the Hulu Langat files while you were away. Please remember that I have left a note on your table to say that Encik Johan has asked for the files, I think I was courteous enough to do so. Besides that, these files belong to the company and we have not taken any personal files of yours that we should wait to get your permission. Zana" This was not the first time Siti encountered a such a situation with Zana. Zana was known to have a short fuse and be passive-aggressive in carrying out her work. Zana is actually well off and holds an administrative assistant post to while away her time, which explains why Zana is not afraid to throw her weight around even to those who hold higher posts than her. Question: 1. Is there anything wrong with this situation? Why? 2. Was it appropriate for Zana to do what she did in getting the files? Explain why you say so. 3. If you were Zana what would you have done to get the files? 4. Was it appropriate for Siti to send the message to Zana? Why? If you were Siti what would you do? Explain your answer.