Assignment Criteria: Please read all of the following information before you begin the assignment.

You are required to read the chapter on Recover the Potentially Lost Customer (Chapter 7).

Complete the following steps for Part 2: recovery and recommendation for the failure.

With the feedback received from your facilitator from Part 1 of the customer service blueprint,

you are required to make any necessary adjustments from the feedback to the excel template

blueprint.

Using the learnings from the chapter reading, what recommendation(s)/recovery will the team

suggest to recover the customer from the failure that was identified in your customer service

blueprint? why is the team making this recommendation(s)?

Write a one-page report no more than 500 words with your recommendation/recovery to

remove the failure and recover the customer.

Submit in the drop box for week 9, the one page report for Part 2 and the updated excel customer

service blueprint with any modifications made from the feedback in Part 1.

SUBMIT THE CUSTOMER SERVICE BLUEPRINT EXCEL TEMPLATE AND ONE PAGE REPORT IN THE DROPBOX BY THE

DUE DATE: WEEK 10

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