Assignment: Documenting Quality Requirements for PSI Worth 15% of MGMT4015 Course Grade Plastic Services Inc (PSI) is a Toronto based manufacturer of plastic products. Founded in 2005, PSI began as a pioneering producer of recyclable plastic cutlery for local restaurants. Through sustained growth and capital reinvestment, PSI expanded its production capabilities to capture a larger share of the consumer plastic goods market. PSI's current line of plastic goods include cutlery, food containers, water bottles, and cups. PSI has a total workforce of 600 staff spread across five departments (refer to Appendix A for organization chart). Scenario Like many other companies, the emergence of COVID-19 dealt a heavy blow to PSI. The demand for their line of plastic products sharply declined as consumer spending behavior shifted towards other consumer products such as toilet paper, hand sanitizer, and hair care products. By the second month of the pandemic, PSI was forced to lay off 40% of its workforce to maintain operations. In light of dwindling sales and slumping demand, Nam Shah, the PSI CEO, convened a meeting with the five department directors to present a new business plan. The surge in demand for Personal Protective Equipment (PPE) for front-line health workers and essential businesses has created a supply shortage in the market. This has created a public health threat for the provincial government of Ontario. To rectify the threat, the Government of Ontario invoked an emergency powers act restricting the sale and export of PPEs to only the province of Ontario. To further mitigate against the threat, the Government of Ontario also issued special grants for eligible companies capable of producing PPEs. Nam's proposal is to modify PSI's current production line to make face shields and transparent barriers. In order to be eligible for the grant and capitalize on the supply shortage, PSI will need to begin production within one month and requires the participation and coordination of all five departments. All five department directors pledged their support for Nam's proposal and have nominated their departmental managers to serve as members of an executive steering committee. This committee is tasked with identifying and assigning resources to support the project. PSI has contracted you as a project manager to plan, manage, and execute Nam's business plan. The target market includes hospitals, medical offices, grocery stores, and other essential businesses. Points to Consider PSI will need to ramp up its production to 100% pre-COVID capacity in order to meet the very tight timeline Engineering has indicated that it can modify its current production line to manufacture the proposed products, but requires a different type of plastic than it currently uses for its suite of finished plastic products Health & Safety has indicated that the current production floor setup has staff working in close proximity to each other and does not conform to the social distancing measures Hospitals and medical offices are not typical customers, Sales & Marketing will need to establish new customer contacts and secure purchase orders