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Assume a call center where two staff members, named Zain and Ahmed, take care of customers to give service. And we have the following possible
Assume a call center where two staff members, named Zain and Ahmed, take care of customers to give service. And we have the following possible roles: Rule A: - If both are idle, a call is assigned to Zain. - If Ahmed is busy, a call is assigned to Ahmed. - If both are busy, a call waits in the queue. Rule B: - If both are idle, a call is assigned to Ahmed. - If Ahmed is busy, a call is assigned to Zain. - If both are busy, a call waits in the queue. Rule C: - If both are idle, a call is assigned randomly to Ahmed or Zain. - If Ahmed is busy, a call is assiqned to Zain. - If Zain is busy, a call is assigned to Ahmed. - If both are busy, a call waits in the queue. Interarrival distribution of calls for technical support Service time distribution of Ahmed 1. Implement simulation for the above scenario by using Java or Python programming language. 2. Run the simulation for 1000 calls and calculate the following (for the three rules): a. Average service time b. Average time between arrivals 3. Run the simulation for 400 time for 100 calls and drew a histogram for call average caller delay (for the three rules). 4. Discuss the finding in task 2 and 3 , and determine which rules have the best performance
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