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Assume Gold's Gym permits customers to sign up for annual contracts or for month to month contracts. Annual memberships are paid once per year; month
Assume Gold's Gym permits customers to sign up for annual contracts or for month to month contracts. Annual memberships are paid once per year; month to month are paid monthly.
Assume Gold's Gym reviewed its sales records for the annual contract customers and learned:
Average purchase per customer per year $
Average contribution margin
Retention rate
Cost of capital
What is the average customer life time value for a prospective annual contract customer customer in other words, the customer has NOT yet made a first purchase
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Advanced: Same facts. But now assume we are projecting future lifetime value for customers who have already been with Gold's Gym for a few months. What's the CLV for those customers
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