Assume Mike wants to be a conscientious employee. Why do you think he answered this guest$$s question as he did?

How do you think Mr$.$ James now views the pricing program in place at the Hotel Madison?

It is important that all employees who sell to guests understand their company$$s product versioning efforts and approach. Who, in this hotel, do you think is responsible for ensuring Mike$$s answers to guest rate inquiries support the total revenue management maximization efforts of this property?