Assume that a company is pursuing a strategy based on customer intimacy. 1ll'llhich ifthen hypothesis statement is most aligned with this strategy rather than a product leadership or operational excellence strategy? Multiple Choice O H the number of new products designed increases, then the sales from products less than three years old should increase. O H the number of collaborative customer-driven product innovations increases, then We gross margin percentage should increase. 0 l'lthe average tenure per employee increases,1hen defect-free units as a percentage of completed units should increase. O H the number of process improvement suggestions per employee increases, then the nonvalue added activity costs should decrease. Assume that a company has decided to include "overall equipment effectiveness" and "percent of customer complaints settled on first contact" as performance measures within its balance scorecard. Which of the following choices reflects management's most likely expectations regarding how these measures should change over time? Overall equipment Percent of customer complaints settled effectiveness on first contact A) Increase Increase Increase Decrease Decrease Increase Decrease Decrease Multiple Choice O Choice C O Choice A O Choice D O Choice BAssume the following information: Actual run time this week ? minutes Machine time available this week 5,000 minutes Actual run rate this week ? units per minute Ideal run rate 4.0 units per minute Defect-free output this week 15, 000 units Total output this week ( including defects) ? units If the quality rate is 0.80, then the total number of units lost due to the combined utilization, efficiency, and quality losses is closest to: Multiple Choice O 1,500 units O 1,750 units 1,250 units O 2,000 units