Question
Assume that RBC has only three segments of customers based on age: (1) 20 35 years old, (2) 36 60 years old, and (3) 61
Assume that RBC has only three segments of customers based on age: (1) 20 35 years old, (2) 36 60 years old, and (3) 61 to 75 years old. The distribution of average annual customer profitability in dollars for each of the three segments is given in
Table TN-A below. What is the profit potential or lifetime value of the niece if the bank estimates that she is in the 30th percentile for current profitability? Recall that the niece is currently aged 23. Use a discount rate of 8% and assume that there is a 5% chance of customer attrition each year. Discuss about the limitation of this percentile method for CLV.
Percentile | 25 -- 35 years old | 36 -- 60 years old | 61 -- 75 years old |
10 | -300 | -100 | 100 |
20 | -250 | 0 | 300 |
30 | -100 | 500 | 900 |
40 | -50 | 700 | 1300 |
50 | 0 | 900 | 1700 |
60 | 50 | 1100 | 2000 |
70 | 100 | 1300 | 2300 |
80 | 200 | 1500 | 2500 |
90 | 300 | 1700 | 2700 |
100 | 450 | 1900 | 2900 |
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