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Assume that RBC has only three segments of customers based on age: (1) 20 35 years old, (2) 36 60 years old, and (3) 61

Assume that RBC has only three segments of customers based on age: (1) 20 35 years old, (2) 36 60 years old, and (3) 61 to 75 years old. The distribution of average annual customer profitability in dollars for each of the three segments is given in

Table TN-A below. What is the profit potential or lifetime value of the niece if the bank estimates that she is in the 30th percentile for current profitability? Recall that the niece is currently aged 23. Use a discount rate of 8% and assume that there is a 5% chance of customer attrition each year. Discuss about the limitation of this percentile method for CLV.

Percentile

25 -- 35 years old

36 -- 60 years old

61 -- 75 years old

10

-300

-100

100

20

-250

0

300

30

-100

500

900

40

-50

700

1300

50

0

900

1700

60

50

1100

2000

70

100

1300

2300

80

200

1500

2500

90

300

1700

2700

100

450

1900

2900

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