Assume that we run a hotel business in a tourist destination

such as a hill resort in Darjeeling or the backwaters in

Kottayam, Kerala. Several business processes are involved in

running the hotel. Let us consider one business process$$the

check$-$in and check$-$out of guests. The process may have a few

steps and a certain number of potential opportunities to make

errors leading to some defect.Assume that the check$-$in process has potentially $9$ defect opportunities. During one peak season, the resort dealt with $1,142$

guests, and the number of defects was $361.$Calculate the DPMO value, Sigma Score, and yield$\%.$