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Assume that you work as a Customer Service Manager at a Supermarket Company. A complaint has been received from a customer name Jane Martin, regarding

Assume that you work as a Customer Service Manager at a Supermarket Company.

A complaint has been received from a customer name Jane Martin, regarding two cartons of expired tinned fish which he received as part of his grocery order last week. Address an appropriate response to the letter of complaint.

Could you please kindly state or address an appropriate response to the letter of complaint to the customer please? Thank you very much.

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